oldnoir-retour

Returns & Refunds

Not what you're looking for?
No problem.

At OldNoir, you have 14 days to return your order—free of charge and with no questions asked. We make the process as easy as possible for you.

How to Return an Item — 3 Easy Steps

Please email us at info@oldnoir.com with your order number and the reason for the return. We will respond within 24 hours.

Pack & ship the product

Pack the shoes securely in their original packaging. Include a note with your order number and send the package to our return address.

Refund within 5–7 business days

As soon as we receive and inspect the package, you'll receive a full refund—via your original payment method.

Return Address

Adi Dumbrava
Matthäus Merian Str. 20
91438 Bad Windsheim
Bavaria, Germany

⚠️ Please always include a note with your order number in the package.
Returns without an order number cannot be processed.

✅

Within 14 days of receiving the merchandise

✅

Unworn & undamaged, in original condition

✅

Original packaging is included and undamaged

✅

All labels are still attached

❌

Used shoes cannot be returned

❌

Sale items cannot be exchanged

14 days Return policy

5–7 business days Refund

100% Guarantee Full refund