RETURNS & REFUNDS
We want you to be completely satisfied with your order from OldNoir. If an item does not meet your expectations, you will find all information on returns here.
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1. RETURN CONDITIONS
An item can be returned if it is unworn, in the same condition as received, and in its original packaging. The return must be initiated within 14 days from the date of purchase.
You can reach us at any time via our social media channels or by email at info@oldnoir.com.
Items explicitly marked as "Final Sale" or that do not meet the return conditions are excluded from refunds.
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2. RETURN PROCESS
To initiate a return, please email us at info@oldnoir.com within the 14-day period, including your order number and the reason for the return.
We will then send you a link through which you can independently create a DPD return label. Please pack the item securely and send it to our warehouse in Germany using this label.
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3. RETURN SHIPPING COSTS
For each return, we charge a flat processing fee of €5.00. This amount will be automatically deducted from your refund once the return is processed – you do not need to pay or transfer anything separately.
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4. REFUND
Once we receive and inspect the return at our warehouse, we will process your refund within 5 business days. The refund will be issued to the original payment method, minus the €5.00 return fee as per point 3.
Please note that your bank or credit card provider may require additional time to credit the amount. If more than 15 business days have passed since your return was approved, please contact us at info@oldnoir.com.
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5. EXCLUSIONS
Certain items, such as personalized or custom-made products, are excluded from returns unless they arrived defective or damaged. Sale and Final Sale items are generally not returnable.
Returns can only be initiated after receipt of the goods – a return before delivery is not possible. Please only return the item after you have received it.
If a package is not accepted at the doorstep or a pickup station, we cannot issue a refund. If a package is not collected from a pickup station, we will charge a processing fee of 10 Euros.
If you wish to cancel your order, please first pick up the package and then send it back to us. This way, it will not be registered as "unclaimed."
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6. CONTACT
For questions about our return policy, you can reach us at any time at info@oldnoir.com or via our social media channels. Our team will be happy to assist you.
By purchasing from OldNoir, you agree to the terms of this return policy.
Thank you for your trust – we look forward to welcoming you back soon.
OldNoir – Timeless elegance. Uncompromising quality.
